Corporate Governance & Statutory Disclosures

1. Terms of Service & Subscriber Agreement

This Subscriber Agreement governs the provision of optical fiber broadband, Dedicated Internet Access (DIA), and enterprise network solutions by ORANGE INFOCOM PRIVATE LIMITED ("Company") to the subscriber ("Customer").

• Service Delivery: Fiber connections terminate at Customer premises via single-mode fiber optical cables and Optical Network Terminals (ONT). Equipment supplied on subscription remains Company property unless explicitly purchased.
• Compliance with Indian Law: The subscriber agrees to utilize internet services strictly within the framework of the Indian Telegraph Act 1885, Information Technology Act 2000, and DoT licensing guidelines. Unauthorized redistribution, reselling, or commercial sub-leasing of retail bandwidth is strictly barred.
• Service Level Availability: Enterprise leased circuits carry a 99.98% availability guarantee calculated monthly, excluding scheduled maintenance windows notified 24 hours in advance.

2. Privacy Policy (Digital Personal Data Protection Act 2023)

ORANGE INFOCOM PRIVATE LIMITED strictly adheres to the Digital Personal Data Protection Act 2023 (DPDPA) and Section 43A of the Information Technology Act 2000 regarding personal data governance.

• Data Collection: We collect subscriber KYC details (Full Name, Address, Contact, Email, Government ID Proof) strictly for CAF verification, billing, and regulatory compliance as mandated by DoT and TRAI.
• Zero Commercial Monetization: The Company never sells, rents, leases, or trades subscriber personal information to third-party telemarketers or advertisers.
• Data Security: All subscriber records and network logs are stored in secure, encrypted databases within the sovereign territory of India in accordance with statutory guidelines.

3. Fair Usage Policy (FUP) & Acceptable Use

To maintain high network performance and prevent throughput degradation across our Nagpur optical fiber ring, the following fair usage standards apply:

• Our residential and commercial fiber packages are configured with generous data allotments. Speeds remain unthrottled under normal domestic, multi-media, and business usage.
• Subscribers are strictly prohibited from using the connection for illegal torrent distribution, operating unauthorized open proxy servers, launching cyberattacks (DDoS), or transmitting unsolicited spam.

4. Refund, Cancellation & Billing Dispute Policy

We operate a fair and clear billing framework:

• Feasibility Failure: In the rare event that optical feasibility cannot be completed at the subscriber's location after advance payment, a 100% full refund is credited back to the source bank account within 5 to 7 working days.
• Service Cancellation: Subscribers may request connection termination by submitting written notice 15 days prior to their next renewal cycle. Security deposits for hardware are refunded upon return of the undamaged ONT hardware.
• Billing Discrepancies: Invoicing disputes must be emailed to [email protected] within 15 days of invoice date for quick resolution.

5. Designated Grievance Redressal Officer

In compliance with the Telecom Consumers Protection Regulations and Information Technology Rules, subscribers may address any unresolved grievances to our designated Grievance Officer: